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Have had issues with American and Freightliner deciding who's problem it is and not backing up their promises. We had 8 items that needed to be repaired on warranty, but could not get to lazy days before my warranty ran out. I called American warranty service and was...
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Company wrote 0 private or public responses to the review from Jun 19.
#1283638
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We are having issue with black holding tank within a day it registers full and turns red and no longer will flush. I think its a sensor issue and we have taken it back three times now I need to know what the problem could be? Also the Aqua hot does not stay hot a short...
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Company wrote 0 public responses to the review from Feb 16.
#1191406
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American Coach - Feel ripped off

Yes - when you get everything that is listed on the sales brochure - but they can (according to their small print) change anything they want..... even if it is shown as a standard feature..... interesting that they only substituted the cheap mattress on my coach... NOT the model year, NOT the model.... just my one coach..... feels like a rip-off to me !
Company wrote 0 public responses to the review from Feb 08.
1.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Warranty
Website
#1185419
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I have 2002 eagle.... l know it's not a new coach and i know they will have an issue here and there... BUT when you have an issue you should be able to get a freaking part to fix the problem. Not be told sorry that part is no longer available. ....really....and the...
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Company wrote 0 private or public responses to the review from Jul 28, 2017.
1.6
Lometa, Texas
#1080776
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MY COACH STAYS IN SHOP AS MUCH AS I HAVE IT.MY DASH LIGHTS,JACKS,SLIDES,WATER LEAKS, & MUCH MORE HAS BEEN PROBLEM SINCE DAY 1.I BROUGHT TO SHOP TWICE IN LAST FEW MONTHS & SAT THERE A MONTH BEFORE THEY ORDERED PARTS I'VE SPOKE WITH AMERICAN COACH MANUFACTORY & DID'T GET...
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Company wrote 0 public responses to the review from Jun 29, 2017.
2.2
I didn't like
  • Customer service
  • Not getting any help with some major problems i have
#1067822
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American Coach - Think Coach and customer service is good

Had several minor problems initially which the dealer took about 6 months to repair. The dealer didn't get 2 repaired correctly. Contacted decatur service got an appointment problems corrected. One dealer said would take 40 hrs to repair service center did job in 3 hrs. Staff and techs were great. AC customer service can't be any better. Usually get a person on phone if not will call u back before end of day. They r very knowledgeable of units.
Company wrote 0 public responses to the review from May 24, 2017.
#1051621
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American Coach - Sad day..for Customer Service..not very good..
American Coach - Sad day..for Customer Service..not very good..
At the Factory Again!! Just met with Customer Service manager..Brand New coach Diamond edition..Coach Bottoms Out Now have to go to Frieghtliner..can't fix it here..sit for Days waiting in line our second trip with NEW coach..getting re-dos on some things .. One is a...
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Company wrote 0 public responses to the review from Oct 19, 2016.
Anonymous
Anonymous

I have to adjust my complaint. They have stepped up to the plate a and are going non stop trying to address all and any issues with our coach. Have to give credit where it is ...

1.8
I didn't like
  • Customer service
#939403
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This company has no sense of costumer service! I have used them several times as they had a deal with my company. If you have 50 to an hour to wait and dont mind dealing with them not showing up to take you to the airport, call them! I have had to drive my self 3 times...
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Company wrote 0 public responses to the review from Jun 12, 2015.
#649445
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From day 1: While traveling, the coach gets to roughly 90 degrees inside. The air blowing is cold but yet it is hot in the coach. Has to be an air leak because there is also dirt swirling inside the coach. We were told by the salesman @ Alvarado TX (Tony) that there...
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Company wrote 0 public responses to the review from May 06, 2015.
Anonymous
Carlos Miranda

I was currrently looking at a use 2015 American Eagle at MHSRV hopfully it was not yours, and will go in a different direction....

Anonymous
paul

I was looking to purchase from MHRSV, but not now. Thank you for your insight.

1.0
I didn't like
  • Customer service
#631704
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I sill have a problem with diesel fumes inside and outside of our 2011 American Eagle Coach. It was returned to us Thursday PM. We were really excited because we did not sell any diesel for the first time since we purchased it Oct. 15, 2010. We left for Talladega...
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Company wrote 0 public responses to the review from Apr 15, 2011.
Anonymous
Roy

I am looking at a 2011 Amer. Eagle coach. The model # is a 45 B. 500 cummins deisel Is this the same model as yours and has your coach been fixed.

Thompsonville, Michigan
#232452
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